Every year, customers book a table and food package in advance at Christkindlmarket, a Chicago staple attended by millions every holiday season. We redeveloped the Stammtisch reservation platform and delivered an optimal booking experience. We also created a backend with order management tools that allow the GAE team to filter and export custom data and reports.
A Stammtisch reservation platform that delivered optimal UX to drive bookings and enabled easy reporting
Understood the ideal customers’ needs and mapped out the optimal customer journey
Created an intuitive user interface consistent with the website to create a seamless booking experience
Built the system in an interactive process and provided maintenance after launch
2 hours of complimentary training on how to use the platform